The global Citizen Services AI Market size is expected to grow at a Compound Annual Growth Rate (CAGR) of 46.3% during the forecast period, to reach USD 9.7 billion by 2024 from USD 1.5 billion in 2019. Increased focus on digital delivery of citizen services, reduced cost, and enhanced focus on citizen experience are expected to spur the demand for citizen services AI offerings across the globe.
Growth of traffic and transportation management applications to be driven by increasing real time data from traffic signaling stations
AI has beneficial applications in different areas of government, including traffic management with data collected in real time from traffic signaling stations, Closed Circuit Television (CCTV) cameras, and other sources enabling traffic flow. Traffic management bureau can manage traffic congestions with the help of tools that use algorithms and ML techniques, in which the system analyzes large amounts of data to detect statistical patterns and develop models that can be used to make accurate predictions.
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Increased security capabilities result in rising popularity of face recognition technology
The technology has been implemented across industries for various purposes. Face recognition solutions are being deployed to track attendance; control access to restricted areas; monitor and survey systems; identify crime suspects; detect emotions; understand customer behaviors; build strong security systems; and for gender analysis, age analysis, and identification and verification at airports, cafes, restaurants, hotels, and stadiums.
The citizen services AI market includes major vendors, such as AWS (US), Microsoft (US), Accenture (US), Alibaba (China), IBM (US), NVIDIA (US), Intel (US), Tencent (China), Pegasystems (US), Baidu (China), and ADDO AI (Singapore).
The major players have implemented various growth strategies to expand their global presence and increase their market shares. Key players such as ServiceNow (US), AWS (US), Microsoft (US), and Alibaba (China) have majorly adopted many growth strategies, such as partnerships with different governments to participate in research projects and grow further in the citizen services AI market.
Microsoft (US) is one of the leading providers of citizen services AI services. The company has partnered with local and state governments to implement AI chatbots for better citizen engagement. The company’s citizen services solutions provide better engagement for citizens and government bodies through mobile apps and services. Microsoft offers citizen services solution and Azure AI to cater government and public sector that makes easy for citizens to report their issues to the appropriate government department. The company focuses on inorganic growth strategies to cater citizen services AI market. For instance, in October 2018, Microsoft partnered with ServiceNow to help the government accelerate its digital transformation and modernization of IT through Azure Government Cloud. The partnership enables US Federal customers to deploy ServiceNow’s technology via the Microsoft Azure Marketplace.
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Alibaba (China) is the world’s leading provider of public cloud services. The company caters to government agencies with an end-to-end solution with ML platform for AI services. The platform delivers a visualized web interface and powerful computing capabilities; it relies on Alibaba Cloud distributed computing clusters to meet the demands of its customers and increase its growth. It offers ML platform for data mining and analysis requirement. The platform delivers numerous AI services, such as data processing, feature engineering, model training, model prediction, and model evaluation. In January 2019, Alibaba partnered with Macao Government Tourism Office (MGTO) to implement AI for tourism, smart cities, and flu prediction. The MGTO will use Alibaba AI to test 2 similar systems, namely, Chatbot and Singou Butler 1 to answer visitors’ questions and solicitations.
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