Resort Travel & Xchange (RTX) is on a roll. Transactions at the International timeshare exchange company hit a record high in January, 2015, with 463 timeshare exchanges by members, an impressive 171 percent increase over the same period last year.
The new record represents a 132 percent gain over the company’s previous best month for exchanges, October 2014.
The numbers for last-minute getaways reflect even more growth, up 198 percent last month over January 2014 and 124 percent over the company’s previous record for getaways booked, set in February 2014.
“While we’re thrilled about RTX’s amazing transactional growth, we are equally proud that our average time to fulfill requests reached just 4.4 days, significantly below the industry average,” said Justin Hunter, RTX director of operations. “Our staff has worked hard to achieve this remarkable growth, while at the same time maintaining an unwavering commitment to delivering exceptional service.”
Hunter attributes RTX’s growth in part to enhanced staff training and member and partner education. During the past year, the company increased training and added customer service staff. At the same time, a low supervisor-to-representative ratio remained integral to the company’s quality assurance program.
Further driving growth, RTX’s education initiatives have kept members informed on promotions and benefits via weekly and bi-weekly emails. The quarterly RTX Traveler magazine also serves to improve members’ understanding of the role exchange plays in maximizing the value of vacation ownership. As another vehicle for growth, RTX increased its presence at key industry meetings and conferences last year. Its exhibits and sponsorships have proven effective in building relations with resort and HOA partners, allowing the company to continually add to its products and services.
RTX provides members – 80,000 strong and growing – with a risk-free exchange program. The innovative company works with a vast network of travel partners around the globe to provide members with the best possible exchange options. Among the many benefits, RTX members enjoy flexible split-week reservations; low exchange fees; and the longest deposit period in the exchange industry, lasting up to 48 months. Members are rewarded for each exchange they make with a rebate of up to $40 off their next purchase. Additionally, they gain exclusive airport lounge memberships and significant savings on hotel accommodation, car rentals, cruises, attractions and restaurants. The result is great savings as well as the convenience of planning their entire vacation in one consolidated package.
For more information about RTX visit www.rtx.travel/
About RTX
Resort Travel & Xchange (RTX) is a timeshare and vacation ownership exchange company based in Asheville, N.C. RTX works with a number of resorts and developers throughout the world to provide the best exchange options possible to its members. In addition to exchange services, RTX offers numerous travel benefits to members, such as reservation protection, rebates, travel discounts and more. RTX has approximately 80,000 members.
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