Dublin, Ireland - February 9, 2026 - OneDirectory, the employee directory and org chart platform built to make Microsoft 365 / Entra people data accurate and trusted, today released its 2026 Employee Directory Benchmark. Across Microsoft 365/Microsoft Entra ID tenants analyzed by OneDirectory, employee profile fields are only 30.8% complete on average, a data reality that breaks down org charts, people search, expert discovery, onboarding, and the new wave of AI-driven employee experiences.
Most organizations don’t have an employee tool problem. They have a people data problem. And AI won’t rescue messy identity data. It will scale it.
“Companies are rushing to add AI to employee search and directories, but they’re feeding copilots the same incomplete profiles they’ve ignored for years,” said Greg Bennett, COO at OneDirectory. “When job titles are stale, managers are missing, and skills aren’t captured, AI produces confident wrong answers. That’s not innovation. That’s risk.”
Key Findings from OneDirectory’s Analysis of Microsoft 365 / Entra Profiles
OneDirectory’s benchmark highlights recurring gaps in employee profile data health:
- 30.8% average employee profile completeness in Microsoft 365 / Entra. Nearly 7 out of 10 fields are missing.
- Only 33% of companies have “directory-ready” profiles (core fields consistently completed).
- Only 27% of tenants have profile photos for 80%+ of employees.
- The Manager field is only ~42% complete on average, meaning most org charts will be incomplete by default.
- Only 1 in 5 companies has phone data at 80%+ completion.
When this is your baseline, the directory experience becomes performative: it looks polished, but it isn’t trusted.
What Incomplete Employee Profile Data Breaks
Employee profile data isn’t a side system. It powers the digital workplace. When the data is missing or wrong, the fallout shows up fast:
- People search fails (employees can’t find the right person, team, or expert).
- Org charts can be misleading (reporting lines are missing or outdated).
- Work gets misrouted (approvals and escalations follow the wrong structure).
- Targeted comms break (segmentation by department, region, role, or level becomes unreliable).
- AI copilots and agents hallucinate context (because role, skills, and structure aren’t reliable inputs).
The Employee Directory and Org Chart Category is Changing in 2026
According to OneDirectory, the market is separating into two types of products:
1. Nice-to-have employee directory and org chart tools
These are usually SharePoint/Teams staff directories, intranet widgets, org chart visualizers, or “people experiences” that rely on existing Microsoft 365 / Entra attributes. They can look great. But they mostly display data. They don’t repair it.
2. Intelligent Directory Platforms
This new category treats employee profile data as operational infrastructure. It focuses on completeness, trust, governance, and auditability, turning employee profiles into a reliable organizational map that employees and leaders can use.
“The best employee directory software in 2026 won’t be judged by interface screenshots,” said Bennett. “It will be judged by whether employees trust it, and whether leaders can measure and govern the quality of the data behind it.”
OneDirectory: Built for Trusted Employee Profile Data and AI-ready Directories
OneDirectory is evolving beyond traditional employee directory software into an Intelligent Employee Directory Platform, designed to improve employee profile completeness, accuracy, and auditability across Microsoft 365 / Entra, so organisations can power:
- Trusted org charts and reporting lines
- Searchable employee profiles and expertise discovery
- Faster onboarding and clearer accountability
- AI-driven employee experiences grounded in accurate people data
“AI needs clean inputs. People data is one of the messiest inputs most organizations have,” Bennett added. “OneDirectory exists to fix that, to make employee profile data trusted, auditable, and usable, so directories and AI actually work.”
About OneDirectory
OneDirectory is a highly trusted employee directory and org chart software that helps organizations improve Microsoft 365 / Entra profile completeness, accuracy, and governance. By turning people data into a trusted digital map of the organization, OneDirectory improves employee search, expert discovery, onboarding, and AI-ready workplace experiences.
Media Contact
Company Name: OneDirectory
Contact Person: Greg Bennett
Email:Send Email
Country: Ireland
Website: https://www.onedirectory.com
