This report studies the global Interactive Voice Response (IVR) market, analyzes and researches the Interactive Voice Response (IVR) development status and forecast in United States, EU, Japan, China, India and Southeast Asia. This report focuses on the top players in global market, like
• inContact Inc.
• Nuance Communications, Inc.
• Genesys Telecommunication Laboratories, Inc.
• 8x8, Inc.
• AT&T Inc.
• Avaya Inc.
• Aspect Software Parent, Inc.
• 24/7 Customer, Inc.
• Verizon Communications Inc.
• Five9, Inc.
• Cisco Systems, Inc.
• Convergys Corporation
• West Corporation
• IVR Lab
• NewVoiceMedia
• Liveops, Inc.
• Ozonetel Communications Pvt. Ltd.
• Evolve Ip, LLC
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Market segment by Regions/Countries, this report covers
• United States
• EU
• Japan
• China
• India
• Southeast Asia
Market segment by Type, the product can be split into
• Speech Based
• Touch-tone Based
Market segment by Application, Interactive Voice Response (IVR) can be split into
• BFSI
• Travel and Hospitality
• Pharma and Healthcare
• Telecommunications
• Others
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Table of Contents
Global Interactive Voice Response (IVR) Market Size, Status and Forecast 2025
1 Industry Overview of Interactive Voice Response (IVR)
1.1 Interactive Voice Response (IVR) Market Overview
1.1.1 Interactive Voice Response (IVR) Product Scope
1.1.2 Market Status and Outlook
1.2 Global Interactive Voice Response (IVR) Market Size and Analysis by Regions (2013-2018)
1.2.1 United States
1.2.2 EU
1.2.3 Japan
1.2.4 China
1.2.5 India
1.2.6 Southeast Asia
1.3 Interactive Voice Response (IVR) Market by Type
1.3.1 Speech Based
1.3.2 Touch-tone Based
1.4 Interactive Voice Response (IVR) Market by End Users/Application
1.4.1 BFSI
1.4.2 Travel and Hospitality
1.4.3 Pharma and Healthcare
1.4.4 Telecommunications
1.4.5 Others
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2 Global Interactive Voice Response (IVR) Competition Analysis by Players
2.1 Interactive Voice Response (IVR) Market Size (Value) by Players (2013-2018)
2.2 Competitive Status and Trend
2.2.1 Market Concentration Rate
2.2.2 Product/Service Differences
2.2.3 New Entrants
2.2.4 The Technology Trends in Future
3 Company (Top Players) Profiles
3.1 inContact Inc.
3.1.1 Company Profile
3.1.2 Main Business/Business Overview
3.1.3 Products, Services and Solutions
3.1.4 Interactive Voice Response (IVR) Revenue (Million USD) (2013-2018)
3.1.5 Recent Developments
3.2 Nuance Communications, Inc.
3.2.1 Company Profile
3.2.2 Main Business/Business Overview
3.2.3 Products, Services and Solutions
3.2.4 Interactive Voice Response (IVR) Revenue (Million USD) (2013-2018)
3.2.5 Recent Developments
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