3Chat.ai today unveils the industry’s first Revenue-Native AI Sales Agent, a platform purposefully built to transform social media Direct Messages (DMs) from a support burden into a scalable revenue channel. Unlike traditional chatbots designed to deflect tickets, 3Chat.ai is engineered to close deals.
For the last decade, e-commerce relied on a linear funnel: Ad → Landing Page → Checkout. That era is ending. Today, the transaction happens in the conversation. Instagram, WhatsApp, and TikTok have become the new storefronts, yet brands are forcing customers through outdated, friction-heavy support loops. The market has shifted from "traffic acquisition" to "conversational conversion," but the tools haven't kept up—until now.
"The industry has been obsessed with 'deflection rates'—trying to get customers away from humans to save money. We believe this is fundamentally wrong for commerce," says the team at 3Chat.ai. "Every automated deflection is a missed sale." While competitors are building AI to answer FAQs, 3Chat.ai recognizes a critical truth: In social commerce, speed means nothing without execution. Brands don't need a bot that chats; they need an agent that sells.
"We didn't build 3Chat.ai to help you manage support tickets. We built it to retire the concept of a 'support ticket' in pre-sales entirely," said BJ.Tao, CEO of 3Chat.ai. "If a customer asks 'Do you have this in size M?' on Instagram, they aren't asking for help; they are signaling intent to buy. Current tools treat that as a query. We treat it as a transaction. If your AI can't check inventory and process a payment right there in the chat, it’s not an agent—it’s just a glorified answering machine."
Powered by a proprietary agentic ai, 3Chat.ai moves beyond simple text generation. It autonomously navigates the entire sales cycle within the DM: understanding complex intent (including screenshots and voice notes), verifying real-time inventory, and generating secure checkout links. It is the bridge that allows social commerce to scale infinitely without adding headcount.
About 3Chat.ai
3Chat.ai is the Revenue-Native AI Sales Agent for the next generation of social commerce. Headquartered in Singapore, we are redefining how brands sell on social media.
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