Gurgaon, September 30, 2014: Drishti-soft Solutions, a leading Contact Center and Enterprise Software provider today announced that Autohona, an auto-service portal connecting auto-drivers to customers implemented Ameyo as their communication solution to transform their customer relationship management.
Autohona, a real time location based intelligence for booking autos, had the vision of using technology to bring the same efficiency and customer experience to auto-rentals that many expects from cab service.
With Ameyo, Autohona wishes to seamlessly integrate and streamline their call center operations to deliver rapid and personalized customer experience. They build an algorithm to calculate the distance, traffic conditions and the resultant fare, and now they required a communication software that is capable of delivering delightful customer service and easily handle call spikes by ensuring that there are always resources to field inbound calls.
"Being a global organization providing Information Technology solutions that facilitate customers to have a hassle free means of transport through autos, we needed a communication platform that was in line with our vision. We chose Ameyo over other vendors due to its customer-centric functionalities, technological advancement and cost-efficiency. We believe Ameyo will help us in understanding changing customer needs and establishing long-lasting customer relationships" says Valli Kumar, VP, Autohona
AMEYO is the flagship solution from Drishti for complete Customer Interaction Management. It has been designed to add value to the businesses and pave way for a structured growth. AMEYO customers enjoy significant increase in efficiency levels, reduction in operational costs, flexibility, consistent user experience and a demonstrable ROI.
Drishti is a leading provider of Contact Center Software and Enterprise Communications Applications. With presence in over 40 countries including key touch points in Asia–Pacific, India, SAARC, Middle East, Africa, and the Americas. Drishti’s customers are benefited with dedicated 24/7 support and award winning products based on innovative methodologies.Media Contact
Company Name: Drishti-Soft Solutions Pvt. Ltd.
Contact Person: Kartik Kakar
Address:B2/450, Spaze iTech Park, Sector-49, Sohna Road